Shipping policy

Last Updated: August 2026

Thank you for shopping at Away Threads. We are committed to providing a transparent, reliable, and seamless shipping experience for all our customers worldwide. Please review our official shipping terms and timelines below.

1. Global Free Shipping & Delivery Estimates

We proudly offer 100% Free Worldwide Shipping on all orders with zero minimum purchase required.

Destination Shipping Cost Estimated Delivery Time
United States & Canada FREE 7 – 14 business days
United Kingdom & Europe FREE 7 – 14 business days
Australia & New Zealand FREE 7 – 14 business days
Rest of the World FREE 7 – 14 business days

2. Order Processing Time

  • Order Processing: All orders are verified, packed, and handed over to the carrier within 1 to 3 business days (Monday – Friday, excluding public holidays).

  • Order Cut-Off Time: 5:00 PM (EST). Orders placed after this time or over the weekend will be processed on the next business day.

3. Tracking & Shop App Integration

  • Once your package is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and tracking link.

  • Shop App by Shopify: Real-time updates and notifications are fully integrated with the Shop App, allowing you to track your order from our fulfillment facility straight to your door.

  • Tracking statuses typically update on the carrier portal within 24 to 48 hours after dispatch.

4. Customs, Duties & Taxes

  • All shipments are shipped with standard international customs declarations.

  • Any applicable local import duties, taxes, or VAT imposed by destination customs authorities remain the responsibility of the recipient.

5. Address Verification & Order Changes

  • Please double-check your shipping address during checkout.

  • If you need to make changes, please contact support@awaythreads.com within 12 hours of placing your order. Once an order has entered fulfillment or shipped, address modifications cannot be made.

6. Damaged or Missing Shipments

  • Damaged Items: Contact support@awaythreads.com within 48 hours of delivery with clear photos of the damage for an immediate replacement or refund.

  • Tracking Inquiries: If your order exceeds the 14-business-day delivery window, reach out to our team with your order number for an instant status check and resolution.